FAQ'S

FREQUENTLY ASKED QUESTIONS
REPLACEMENT OF PRODUCTS OR SHOE PARTS-

How can I purchase replacement laces?

We currently produce replacement laces for select products only. These are available through select local Ariat retailers. If you are unable to find our laces please visit www.heelingtouch.com for a wide selection of generic laces.Do you have replacement insoles? Ariat currently offers a limited selection of replacement insoles for purchase. This will include the following technology collections: Quantum, Cobalt XR, Cobalt VX, as well as ATS. If you are not sure of the type of insole you are in need of, please contact our customer service team at (832) 531-4984

SIZING & FIT

Where can I find Size Charts?

Size charts are located on the Product Detail Page under "Size Chart," and can also be found here

How can I tell if my boots fit properly?

Pull out the footbed and place your foot from heel to toe on the footbed. If you place your thumb at the toe area and it fits comfortably, this should ensure a proper fit, allowing enough slippage in the heel.

How do I fit Western Lacer Boots?

Put the boot on, but leave it unlaced. As you push your toes forward, you should feel some room behind your heel. If not, the boot is too small and you should go up half a size. Center your foot in the boot and lace it up snugly but not too tightly. The toe area should feel roomy, and your toes should have room to breathe. Lace up the boots and keep in mind that you can adjust the tightness of the laces at any time- you may have to adjust to get the fit you want. Expect a small amount of movement (lift) in the heel as you walk, because a boot that fits properly should flex as you walk, and your heel should lift a little, but not too much. New boots will have a stiffer sole. As you break in the boot, the sole will flex to a comfortable level and most slippage should stop. If the boot is too loose in the instep, either adjust the laces or try a half a size smaller.

How do I fit English Paddock Boots?

Put the boot on, but leave it unlaced. As you push your toes forward, you should feel some room behind your heel. If not, the boot is too small and you should go up half a size. Center your foot in the boot and lace it up snugly but not too tightly. The toe area should feel roomy, and your toes should have room to breathe. Lace up the boots and keep in mind that you can adjust the tightness of the laces at any time- you may have to adjust to get the fit you want. Expect a small amount of movement (lift) in the heel as you walk, because a boot that fits properly should flex as you walk, and your heel should lift a little, but not too much. New boots will have a stiffer sole. As you break in the boot, the sole will flex to a comfortable level and most slippage should stop. If the boot is too loose in the instep, either adjust the laces or try a half a size smaller.

How do I know if my Western Pull On fits correctly?

When you slide your foot into a boot, use either boot pulls to pull it on while sitting, or stand up in to the boots. A well-fitting boot should fit your heel snugly. Expect a small amount of movement (lift) in the heel as you walk, because a boot that fits properly should flex as you walk, and your heel should lift a little, but not too much. New boots will have a stiffer sole. As you break in the boot, the sole will flex to a comfortable level and most slippage should stop.

How Do I measure for children's boots?

When fitting for children's boots, you should have at least a "thumb's width" or 1/2 inch of growing room in the toe. Don't buy a boot that is more than 3/4 inch too long or the child may trip over the extra length while running. Ariat's removable "Booster Bed" is affixed under the footbed and can be removed as necessary to provide a little more "wiggle room" for growing feet to extend the life of the boots.

How do I measure for English Chaps?

Refer to our Ariat Half Chap Video for assistance.

How do I measure for English Tall Boots?

Refer to our Ariat Tall Boot Video for assistance.


BOOT CARE

How do I care for my Ariat boots?

Proper care of your boots and shoes is one of the best things you can do to prolong the life of your favorite Ariat boots. We recommend the Cadillac and Kiwi brands. Please note, however, that some leather care products may alter the color of the leather and will smooth the nap of a nubuck or distressed leather. We recommend that you test a small portion of your boot, i.e. the inner ankle area, before spraying your entire boot. Check out our videos on how to clean Western boots here or how to clean English boots here.

Can I waterproof my boots?

You may, enhance the level of water resistance in your boots with waterproofing sprays offered by Kiwi or Scotchsguard brands. Please review the product instructions before application. We would recommend that you test the spray on a small portion of your boot, like the inner ankle area, before spraying your entire boot as some of these products may alter the color of the leather and will smooth the nap of a nubuck or distressed leather.